withdrawal policy


RIGHT OF WITHDRAWAL

You can return ordered items within 14 days of receipt, provided that:

  • The items are unwashed, unworn, and undamaged.
  • The items are in a condition consistent with normal 'try-on' use – as if you were trying them on in a regular store.
  • The items are packaged in the original packaging.
  • The items include any provided hangers and garment covers.
  • All original hangtags/tags are still attached to the item.


Please note that sale items cannot be returned.


WITHDRAWAL PERIOD

The withdrawal period expires 14 days after the day on which you or a third party designated by you, other than the carrier, physically receive the products.


ADDRESS

To exercise your right of withdrawal, you must inform us [A. Colassin/Genoforge, Thomas a Kempisstraat 26, 3132CH, Vlaardingen, Netherlands, and [email protected]] through a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract.

COMPLIANCE WITH THE PERIOD

To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the end of the withdrawal period.

CONSEQUENCES OF WITHDRAWAL

 If you choose to withdraw from this contract, we will refund you the cost of the product, excluding delivery charges. The reimbursement will be conducted using the same payment method employed for the original transaction. Importantly, you will not be subject to any fees for this reimbursement. 

RIGHT OF RETENTION

We may refuse reimbursement until we have received the products back or until you have provided proof that you have returned the products, whichever occurs first.

RETURN OF PRODUCTS

You must return or hand over the products to us immediately and in any event no later than fourteen days from the day on which you informed us of the withdrawal from this contract. The deadline is met if you send back the products before the expiry of the fourteen-day period.

COSTS OF RETURN

The direct costs of returning the products are at your expense.


REPLACEMENT VALUE FOR DELIVERY OF PRODUCTS

You are only liable for the diminished value of the products resulting from the handling of the products other than what is necessary to establish the nature, characteristics, and functioning of the product.

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Netherlands

Our privacy policy applies.